INK AND PIXEL

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Sales Coordinator, SYSPRO, 2024 – Present

• Managed and maintained comprehensive partner database, including user data, permissions, and access controls for business partners
• Administered HubSpot CRM system, maintaining accurate customer data including contacts, company profiles, and deal pipelines
• Orchestrated end-to-end sales pipeline management, successfully nurturing leads from marketing to sales funnel conversion
• Developed and implemented automated HubSpot workflows and lists to optimize sales processes and task management
• Provided dedicated account management and technical support to Australian business partners
• Generated professional quotes and prepared partner agreements for business stakeholders
• Served as primary point of contact for partner relationship management, ensuring high levels of partner satisfaction and retention

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Adobe Creative Campus Creative Content Intern, Western Sydney University, 2024 – 2024

• Developed comprehensive annual marketing plan and strategic roadmap for university’s marketing department, aligning with institutional objectives
• Collaborated with Western brand and Adobe PR teams to establish and maintain brand consistency across multiple marketing channels
• Created and implemented WSU branded ecosystem of assets and templates in Adobe Express, enhancing brand cohesion
• Produced engaging multimedia content for diverse marketing channels including social media, newsletters, and internal communications platforms
• Partnered with Senior Content Manager to develop and execute content calendar strategy, ensuring consistent brand messaging across all platforms
• Participated in strategic planning sessions with external digital agency, contributing to university’s digital marketing initiatives

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Customer Account Manager, Escavox, 2023 – 2024

• Leveraged Monday.com CRM to streamline customer onboarding processes and facilitate cross-functional communication
• Managed sales pipeline by converting qualified leads into opportunities, maintaining accurate data in Monday.com
• Developed diverse reporting solutions using Microsoft PowerPoint, including seasonal analyses, consolidated reports, and specialised rejection data reports
• Executed end-to-end customer on-boarding for multiple new accounts weekly, including conducting introduction meetings, configuring database profiles, and establishing product system requirements for domestic and export markets
• Successfully managed and maintained relationships with 35 customer accounts across Australia, serving as primary point of contact for key stakeholders
• Collaborated with prominent research organizations including CSIRO, and actively participated in industry events to stay current with market trends

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Customer Care Specialist, APG & Co, 2022- 2023

• Led fraud prevention initiatives, managing case investigations and collaborating with banking institutions and PayPal through Adyen platform
• Provided strategic support to Risk Management team through comprehensive fraud analysis and detailed reporting of prevention measures
• Consistently exceeded monthly KPIs for customer response and resolution times while maintaining high service quality standards
• Conducted cross-functional collaboration with Digital Marketing, Garment Quality, Technical, and Loss Prevention teams through regular strategic meetings
• Managed nationwide retail support network, serving as key liaison between customer service department and retail store management

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Hewlett Packard PC and Print Brand Ambassador, D2C, 2021- 2022

• Cultivated and maintained strategic relationships with key retail stakeholders across Sydney region, driving brand presence and sales growth
• Spearheaded deployment of branded marketing initiatives across major retail locations, ensuring consistent brand representation
• Delivered comprehensive hardware and software training programs for HP’s full product range, enhancing retail staff product knowledge and sales capabilities
• Generated actionable insights through daily retail environment analysis, compiling detailed reports for stakeholder decision-making
• Aiding the development and execution of large-scale corporate events, including training sessions and professional presentations for key clients